First Bank of Nigeria LTD, has clarified that its scheduled transition to a new cloud-based procurement and financial platform will not affect banking operations.
This is contained in a statement issued by Folake Ani-Mumuney, Group Head Marketing and Corporate Communications First Bank.
”There is no plan for systems upgrade for customers applications which are fully operational.
”The bank is not experiencing service disruptions and its banking systems, customer transactions and other channels, will not be affected by the planned enhanced supplier platform.
“We wish to address a misleading report circulating in the media regarding a system upgrade at First Bank.
“The message which was incorrectly interpreted and reported was sent to, and intended for our vendors only and focused on transitioning from our current I-Supplier Platform (our automated platform that connects us to suppliers) to a new Cloud-based Supplier Platform (worldclass platform for managing suppliers), to enable additional capabilities and benefits for our vendors.
“Please be informed that no system upgrade is currently underway, and all our customer applications are fully operational.
“We are not experiencing disruption to our services, and our banking systems, customer transactions, channels, etc, will not be affected by the enhanced supplier platform,” she said.
READ ALSO: First Bank begins systems upgrade weekend
The bank assured its customers of its commitment to seamless service delivery.
Credible News recall that the Bank earlier issued a notice to its customers that it would transition to a new cloud-based procurement and financial platform to enhance operational efficiency and service delivery.
This migration is set to begin on Saturday, October 26, and is expected to result in temporary service disruptions, as mentioned in a Wednesday notice from the tier-one lender serving over 42 million customers.
This decision follows a series of recent disruptions in the Nigerian banking sector, with multiple financial institutions upgrading their core banking systems.
Since September, at least four major banks, including tier-1 lenders such as Zenith Bank and Guaranty Trust Bank, have switched their core banking applications.
The notice stated: “As part of the bank’s continuous investments to improve operational efficiencies and service experience, we will be transitioning from our current procurement and financial platforms to a new cloud-based platform that provides additional capabilities and benefits.”
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