Nigeria’s drive to modernise public service delivery through digital platforms recorded a notable milestone in 2025 with the Nigerian Communications Commission, NCC, securing a top-three position among Federal Government Ministries, Departments and Agencies, MDAs, for website performance, reinforcing its role as a leading institution in technology-enabled governance.
The ranking emerged from an extensive assessment by the Bureau of Public Service Reforms, BPSR, which evaluated the official websites of 235 MDAs across the country.
The exercise placed the NCC second overall and awarded it the Best Ranking in Website Performance for 2025, highlighting the Commission’s sustained focus on digital infrastructure, functionality, and service accessibility.
The recognition adds to a series of recent commendations for the telecoms regulator. Only weeks earlier, the NCC had been listed among the top five best-performing federal agencies by the Presidential Enabling Business Environment Council, reflecting consistency in institutional performance across multiple evaluation frameworks.
In the BPSR ranking, Galaxy Backbone Limited emerged first, while the Nigeria Export Promotion Council took third position. The outcome was announced during the formal unveiling of the 2024/2025 Federal Government Website Scorecard at the BPSR headquarters.
The assessment was based on 14 performance indicators designed to measure both technical robustness and user experience.
These included compliance with the official .gov.ng domain, visual design, ease of navigation, relevance and quality of content, alignment with institutional mandate, mobile responsiveness, security architecture, uptime reliability, load speed, interactivity, accessibility features, and capacity for continuous improvement.
The NCC’s Head of Public Affairs, Nnenna Ukoha, said the ranking reflected deliberate institutional planning and consistency in digital development, noting that the Commission’s web platforms are built to serve regulatory, informational, and service-delivery functions rather than symbolic presence.
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Beyond recognition, the scorecard serves as a key monitoring tool under Nigeria’s National e-Government Masterplan. It enables government to track progress toward transparency, efficiency, and technology-driven governance while encouraging MDAs to adopt global best practices in digital service delivery.
For the NCC, its website functions as a central regulatory interface, hosting consumer information, industry data, licensing resources, and compliance tools for operators, investors, and policymakers within Nigeria’s telecommunications ecosystem.
The award was received on behalf of the Commission by Abraham Oshadami, who said the ranking would further strengthen the NCC’s commitment to digital-first service delivery and continuous improvement across its platforms.
The Director-General of the BPSR, Dasuki Arabi, described the 2024/2025 scorecard as evidence of a broader reform trajectory within Nigeria’s public service.
He said the initiative, now in its sixth year, has driven measurable improvements in openness, accountability, and efficiency, particularly in the post-COVID period where digital systems have become central to governance.
Arabi stressed that standardised, functional, and secure government websites are essential tools for effective public administration, cost efficiency, and competitiveness in an increasingly digital global environment.
The 2025 ranking positions the NCC as a reference point for digital performance within the federal public service, underscoring the growing role of web-based platforms in shaping how government institutions interact with citizens, businesses, and international stakeholders.
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