Following the poor network service experienced Wednesday by its customers, MTN Nigeria has confirmed that it suffered a glitch that negatively impacted users across the country.
The glitch caused an uproar among many customers who were not able to carry out business activities using their sims, as some had to switch to other network service providers to enable them access the internet in real time.
The telecommunications provider in a statement on its official social media handle said its engineers were working to resolve the network issues.
It attributed the breach in the network to a major service outage caused by multiple fibre cuts, which affected voice and data services.
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“Our engineers are working hard to resolve the problem with services gradually being restored in some areas.
“We apologize for the inconvenience and ask for your patience and understanding as the team works to restore full service as soon as possible,” the statement read.
Credible News reports that MTN users, during the day expressed concern over the network failure as they couldn’t access the internet or make calls.
This condition slowed the pace of activities for office workers, resulting in seeking alternative network service providers.
