The Nigerian National Petroleum Company, NNPC, Limited has refuted a viral video alleging that a fuel attendant was coercing customers to purchase lubricants or engine oil as a prerequisite for buying Premium Motor Spirit, commonly known as petrol.
Olufemi Soneye, Chief Corporate Communications Officer, in a statement noted that the allegation is entirely false and does not represent the Company’s Customer Service Charter.
“The attention of NNPC Retail Limited has been drawn to a recent video clip making rounds on social media (X to be precise) concerning a fuel pump attendant in one of NNPC filling stations.
“In the said video, customers were coerced to purchase lubricants or engine oil as a prerequisite for purchasing or dispensing Premium Motor Spirit (PMS), also known as petrol. Still in the video, the attendant alleged that this was a directive from NNPC Retail Management.
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NNPC Retail wishes to state unequivocally that the allegation is entirely false and does not represent the Company’s Customer Service Charter. At all NNPC Retail filling stations, customers are not obligated to purchase lubricants or engine oil or other products as a precursor to buying PMS (petrol),” the statement partly read.
Managing Director of NNPC Retail Ltd, Mr. Huub Stokman further stated that: “We are dedicated to providing clear, transparent and quality service to all our customers, guaranteeing that their needs are met without any recourse to unnecessary and unscrupulous conditionality’s.”
The Company cautioned the public to disregard the information in its entirety and report any such occurrences to the appropriate authority.
“In the meantime, NNPC Retail Limited has launched an investigation into the unfortunate incident and assures that appropriate disciplinary action will be taken against the culprit (s),” the statement added.
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