Universal Insurance Plc has outlined plans to focus on digital innovation, product expansion and stronger partnerships in 2026 as part of efforts to enhance its revenue base.
The Managing Director, Dr Japhet Duru, disclosed this during the company’s 2026 Annual Thanksgiving and Prayer gathering held at its head office in Lagos.
In a statement issued on Wednesday, Duru said the company’s priorities for the year include strengthening digital capabilities to improve customer experience, expanding product offerings to meet evolving customer needs, and deepening partnerships to drive growth and innovation.
According to him, Universal Insurance Plc remains committed to being a dependable partner in safeguarding the interests of its policyholders, while also strengthening its operational capacity in the new year.
He urged members of staff to stay committed to the company’s core values, stressing that professionalism, integrity and prompt settlement of genuine claims would continue to guide its operations.
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“We are excited about the opportunities ahead and remain dedicated to being a trusted partner in protecting what matters most to our clients.
“As an excellent team, we must deliver unique services to our clients with integrity and reliability.
“Customer satisfaction through professionalism and prompt settlement of genuine claims remains our top priority,” he said.
Reflecting on the company’s performance in 2025, Duru said significant milestones were achieved, including expansion of the product portfolio, enhancement of digital services, and stronger presence in key markets.
He noted that the achievements underscore the organisation’s commitment to delivering value to clients and stakeholders.
The Managing Director further assured that the company is not resting on its achievements, but has adopted a bold agenda focused on innovation, customer-centric solutions and sustainable growth.
On recapitalisation, Duru confirmed that all necessary efforts are underway to ensure a successful process, adding that the company will continue to expand its footprint within the Nigerian insurance sector.
NAN
